Terms and Conditions
1. General information and legal agreement
These Terms and Conditions form a binding agreement between you and iWild. By accessing our platform, you confirm that you accept these terms in their entirety.
Our services are operated under a licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/758/0228. This licence permits us to offer casino games and related services to eligible players, and our platform processes all gameplay and transactions in accordance with that authorisation. These terms govern every account, wager, deposit and withdrawal made through our services, and they apply equally to all registered users regardless of location within permitted jurisdictions.
We reserve the right to amend these terms at any time. Continued use of our platform after changes are published constitutes acceptance of the revised terms.
2. Account opening and eligibility
All users must be aged 18 or over to register an account with us. We do not permit account creation by anyone who fails to meet this minimum age requirement.
Eligibility also depends on your country of residence, as certain jurisdictions restrict or prohibit online gambling activity. Users are required to provide accurate, current and complete information during registration, including full legal name, date of birth and residential address. One account per person is permitted, and duplicate accounts linked to the same individual or household may be closed without notice.
Players who misrepresent their age or location during registration forfeit any winnings accumulated and may have their account suspended pending review.
3. KYC and identity verification
Identity verification exists to protect both our platform and our players from fraud, underage access and misuse of financial systems. We reserve the right to request documentation at any stage of your account lifecycle.
In accordance with our licensing obligations, we may ask for proof of identity, proof of address and payment method verification before processing withdrawals. This typically includes a government-issued ID, a recent utility bill or bank statement, and in some cases a selfie or video verification. Verification requests are not optional, and delays in providing requested documents may result in withdrawal holds.
Accounts that fail verification checks, or where documentation appears falsified, will be restricted or closed in accordance with our fraud prevention policy.
4. Account security and password confidentiality
When you create an account with us, you become responsible for maintaining the confidentiality of your login credentials. Your security is a shared responsibility between you and our platform.
We employ encryption and monitoring systems designed to detect unusual account activity, though no system can guarantee complete protection against all forms of unauthorised access. Users are required to notify us immediately if they suspect their account has been compromised. We recommend using a unique password that is not shared with any other online service, and enabling any additional security features we make available.
We are not liable for losses arising from unauthorised access where negligence in safeguarding account credentials can be demonstrated.
5. Deposits and account funding
We require all deposits to be made using payment methods registered in the account holder's own name. Third-party deposits are not accepted under any circumstances.
Minimum and maximum deposit limits apply depending on the payment method selected, and these limits are displayed within the cashier section of your account. Our platform processes most deposits instantly, though certain methods may take longer depending on banking provider processing times. We reserve the right to decline or reverse deposits where fraud, payment disputes or breaches of these terms are suspected.
All amounts referenced within your account and in transaction records are displayed in pounds sterling (£) for United Kingdom players.
6. Withdrawal procedures and verification
Withdrawals are subject to successful completion of identity verification and compliance checks. We do not release funds until these requirements have been satisfied.
Withdrawal requests are typically processed within a set number of business days, though processing times may vary depending on the payment method and the volume of pending verification checks. We reserve the right to request additional documentation before approving a withdrawal, and we may apply withdrawal limits consistent with our anti-fraud and anti-money laundering obligations. Funds are returned using the same method used for deposit wherever possible.
Players are entitled to request an update on pending withdrawals through our support channels at any time.
7. Bonus rules and wagering requirements
We want to be clear about how bonus offers function, as misunderstanding wagering terms is one of the most common sources of player disputes. Each bonus carries its own specific terms, which are displayed at the point of offer.
Standard wagering requirements apply to deposit bonuses, free spins and promotional credits before any associated winnings become withdrawable. These requirements, along with maximum bet limits during active bonus play, are specified in the relevant promotional terms.
- Wagering requirements must be completed within the stated bonus validity period
- Maximum bet limits apply while a bonus is active
- Certain games may be excluded or contribute differently toward wagering
We reserve the right to void winnings and restrict accounts where bonus abuse, including the use of multiple accounts or coordinated play patterns, is identified.
8. Inactive and dormant accounts
Dormancy policies exist to manage accounts that remain unused for extended periods. An account is generally considered dormant after twelve consecutive months without login activity.
We reserve the right to apply a dormancy fee to inactive accounts holding a balance, deducted on a periodic basis as outlined in our fee schedule. Players will typically receive notice before any dormancy fee is applied, where contact details on file allow this. Reactivating a dormant account usually requires a fresh identity verification check.
Users may contact our support team at any point to reactivate their account or request a balance withdrawal prior to dormancy fees being applied.
9. Game fairness and RNG systems
As required by our licensing framework, all games offered through our platform operate using certified random number generator (RNG) technology. This ensures outcomes are determined independently and cannot be predicted or manipulated.
Our game providers undergo independent testing to confirm RNG integrity and payout percentages, and these results are periodically audited. We do not guarantee specific winning outcomes, and all gameplay carries inherent financial risk. Return-to-player (RTP) percentages are published where available and reflect theoretical long-term averages rather than short-term results.
Disputes regarding game outcomes are reviewed using server-side logs maintained by our platform and, where applicable, our game providers.
10. Prohibited conduct and fraudulent activity
All users must refrain from engaging in conduct that undermines the integrity of our platform or harms other players. We treat fraudulent activity with zero tolerance.
Prohibited behaviour includes, but is not limited to, the use of bots or automated betting software, collusion between accounts, exploitation of software errors, and the creation of multiple accounts to claim duplicate bonuses. Users are also prohibited from using our services for money laundering, identity theft or any activity that violates applicable law. We monitor account activity using automated systems designed to flag suspicious behaviour.
- Use of unauthorised software or betting syndicates
- Chargebacks or payment disputes made in bad faith
- Providing false or misleading identity information
- Exploiting technical errors for financial gain
Accounts found in breach of these provisions will be suspended immediately, winnings may be forfeited, and we reserve the right to report fraudulent activity to relevant authorities.
11. Responsible gambling and self-exclusion
Your wellbeing is central to how we design our platform, and we provide tools intended to support responsible play. Gambling should remain an enjoyable activity rather than a source of financial or personal difficulty.
We offer deposit limits, loss limits, time-out periods and self-exclusion options, all accessible through your account settings. Self-exclusion requests are processed promptly and remain in effect for the duration specified by the user, with reinstatement subject to a cooling-off period. We also provide links to independent support organisations for players who feel their gambling may be becoming problematic.
Players based in the United Kingdom can contact the National Gambling Helpline on 0808 8020 133 for free, confidential support at any time.
12. Complaints and dispute resolution
We take every complaint seriously and aim to resolve issues through direct communication with our support team in the first instance. Most disputes can be settled without escalation.
Where a complaint cannot be resolved internally, players may escalate the matter to an independent alternative dispute resolution (ADR) body, details of which are made available upon request. We maintain records of all formal complaints and their outcomes for regulatory review purposes. Complaints should be submitted with relevant account and transaction details to allow for efficient investigation.
We aim to acknowledge formal complaints within a reasonable timeframe and provide a substantive response following investigation.
13. Intellectual property rights
There's no ambiguity about ownership of the content found on our platform. All trademarks, graphics, software, game content and branding remain the property of iWild or our licensing partners.
Users are granted a limited, non-transferable licence to access and use our platform for personal, non-commercial entertainment purposes only. Reproduction, distribution or modification of any platform content without prior written consent is strictly prohibited. This includes copying game assets, scraping platform data or using our branding in any unauthorised manner.
Unauthorised use of our intellectual property may result in account termination and potential legal action.
14. Anti-money laundering policy
Under international anti-money laundering (AML) obligations tied to our Curaçao Gaming Authority licence, we maintain strict procedures to detect and prevent the use of our platform for illicit financial activity. We treat these obligations as a core part of our compliance framework.
Our platform monitors deposit and withdrawal patterns, transaction sizes and account behaviour for indicators consistent with money laundering or terrorist financing. We reserve the right to request source-of-funds documentation for transactions that exceed defined thresholds or that display unusual patterns. Accounts flagged under AML review may be temporarily restricted while checks are completed.
- Enhanced due diligence for high-value transactions
- Source-of-funds verification where required
- Reporting of suspicious activity to relevant authorities
We cooperate fully with regulatory and law enforcement bodies where AML concerns are identified.
15. Voluntary account closure
Account closure exists as an option for any player who no longer wishes to use our services. Users may request closure at any time through our support team.
Closure requests are processed once any pending withdrawals, bonus terms or verification checks have been resolved. We retain certain account records for a period following closure, in accordance with regulatory record-keeping obligations and our Privacy Policy. Reopening a closed account typically requires fresh identity verification.
Players seeking closure for responsible gambling reasons are encouraged to use our self-exclusion tools rather than standard account closure, as these carry additional safeguards.
16. Governing law and jurisdiction
Disputes must be resolved in accordance with the laws under which our Curaçao Gaming Authority licence is issued, alongside applicable regulations in the player's country of residence. These terms are governed accordingly.
Where a conflict arises between these terms and local consumer protection law applicable to United Kingdom residents, the relevant local protections will take precedence to the extent required by law. We encourage players to review both our terms and any applicable local regulations before using our services. Legal proceedings arising from these terms shall be conducted in accordance with the dispute resolution process outlined in Section 12.
Nothing in this section limits a player's statutory rights under United Kingdom law.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over only. Gambling involves financial risk and should be treated as entertainment rather than a way to make money. If you feel your gambling is becoming difficult to control, free and confidential support is available from the National Gambling Helpline on 0808 8020 133, operated in partnership with the UK Gambling Commission's regulatory framework. Please play responsibly.