Privacy Policy
We are committed to protecting the personal data of everyone who uses our platform. This policy explains what information we collect, why we collect it, and how we safeguard it in accordance with the General Data Protection Regulation (GDPR) and applicable United Kingdom data protection law. By using our services, you agree to the practices described below.
1. Nature and scope of personal data collected
Operating a regulated gaming platform requires us to collect certain personal data as a condition of providing our services lawfully. This obligation exists to verify identity, prevent fraud, and meet the standards expected of a licensed operator. Without this information, we would not be able to open or maintain your account.
We collect data directly from you during registration, when you make transactions, and when you contact our support team. This includes identification details, financial information, and technical data generated through your use of our platform. The categories of personal data we process include:
- Full name, date of birth, and residential address
- Contact details, including phone number
- Government-issued identification documents for verification purposes
- Payment and banking details used for deposits and withdrawals
- Account activity, including gameplay history and transaction records
- Device information, IP address, and browser data
- Communication records with our customer support team
You retain control over the accuracy of this information at all times. Should any details change, you are able to update your account records through your profile settings.
2. Purposes and objectives of data processing
Your data is processed for specific, clearly defined purposes connected to running our platform safely and lawfully. Each processing activity has a documented legal basis under GDPR, whether that is contractual necessity, legal obligation, or legitimate interest. We do not process personal data beyond what is required to deliver our services.
Processing your information allows us to manage your account, facilitate transactions, and meet our regulatory reporting duties. It also supports fraud prevention, responsible gambling monitoring, and the general improvement of our platform. The purposes for which we process personal data include:
- Account creation, verification, and ongoing account management
- Processing deposits, withdrawals, and payment transactions
- Meeting anti-money laundering and know-your-customer obligations
- Detecting and preventing fraud or unauthorised account access
- Supporting responsible gambling tools and player protection measures
- Responding to customer support enquiries
- Improving platform performance and user experience
Where processing relies on your consent, such as for marketing communications, you retain the right to withdraw that consent at any point.
3. Security measures and technical integrity
Protecting your personal data is treated as a core operational responsibility rather than a secondary consideration. Under GDPR, we are obligated to implement technical and organisational measures proportionate to the sensitivity of the data we hold. Our security framework is designed to withstand both external threats and internal handling errors.
We apply industry-standard encryption protocols to data in transit and at rest, alongside firewalls, intrusion detection systems, and restricted internal access controls. Access to personal data is limited strictly to employees and contractors who require it to perform their duties, and all such access is logged and monitored. Our systems undergo regular security reviews to identify and address vulnerabilities before they can be exploited. Payment processing is handled through providers that meet recognised industry security certifications, reducing the exposure of sensitive financial data within our own systems.
Despite these measures, no system is entirely without risk. We maintain incident response procedures so that, in the unlikely event of a data breach, affected users and relevant authorities are notified in accordance with our legal obligations.
4. Sharing information with third parties
Running a licensed gaming platform involves working with external partners who support specific aspects of our service delivery. We only share personal data where there is a legitimate operational or legal reason to do so, and we never sell personal data for commercial gain. Each third party we work with is bound by contractual obligations regarding data protection.
Sharing occurs on a need-to-know basis, limited to the minimum data required for that third party to perform its function. This might involve verifying your identity, processing a payment, or meeting a regulatory request from an authority with jurisdiction over our operations. We review our third-party relationships periodically to confirm continued compliance with data protection standards. The categories of third parties with whom we may share personal data include:
- Payment service providers and financial institutions
- Identity verification and fraud prevention services
- Regulatory bodies and law enforcement agencies, where legally required
- IT infrastructure and cloud hosting providers
- Marketing and analytics partners, where consent has been provided
- Professional advisors, including auditors and legal counsel
Where data is shared internationally, we apply appropriate safeguards as described further in Section 8 of this policy.
5. Cookie management and similar technologies
Cookies and similar tracking technologies allow our platform to function correctly and to understand how players interact with our services. We use these technologies to maintain session security, remember preferences, and analyse usage patterns across our site. This supports both the technical reliability and ongoing improvement of our platform.
Essential cookies are required for core functionality, such as keeping you logged in and securing your session. Analytical and performance cookies help us understand which features are used most and where improvements may be needed. Marketing cookies, where applied, are only used with your consent and allow us to deliver more relevant promotional content.
You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference tool. Disabling certain cookies may affect how parts of our platform function.
6. Data retention period
Personal data is not retained indefinitely. We keep information only for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations as a licensed operator. Retention periods vary depending on the type of data and the reason it was collected.
Account and transaction records are typically retained for a minimum period required under anti-money laundering regulations, even after an account becomes inactive or is closed. Support correspondence and technical logs are retained for shorter periods, sufficient to resolve disputes or technical issues. Once retention periods expire, data is securely deleted or anonymised.
If you close your account, certain records may still be retained where required by law. You are entitled to ask us about the specific retention period applicable to your data.
7. User rights over their data
GDPR grants you a defined set of rights regarding the personal data we hold about you. These rights exist to give you meaningful control over your information, not merely theoretical protection. We take requests relating to these rights seriously and respond within the timeframes required by law.
Exercising these rights does not require you to provide a justification, though providing context can help us respond more efficiently. We may need to verify your identity before processing certain requests, particularly where financial or account security data is involved. Your rights include:
- The right to access the personal data we hold about you
- The right to rectification of inaccurate or incomplete data
- The right to erasure, subject to legal and regulatory retention requirements
- The right to object to certain types of processing, including marketing
- The right to data portability, allowing you to obtain and reuse your data
If you believe we have not handled your data appropriately, you also retain the right to lodge a complaint with the relevant supervisory authority.
8. International data transfers
Operating across multiple jurisdictions sometimes requires personal data to be processed outside of the country in which you reside. This arises from our use of certain service providers, payment processors, and infrastructure located internationally. Any such transfer is carried out in a manner designed to maintain equivalent levels of protection to those required under GDPR.
Where data is transferred outside the UK or European Economic Area, we rely on recognised legal mechanisms such as standard contractual clauses or adequacy decisions issued by relevant authorities. We assess the data protection standards of any jurisdiction involved before authorising a transfer. These safeguards apply regardless of where our processing partners are based.
You may request further information about the specific safeguards applied to any international transfer of your data.
9. Privacy policy updates
This policy is reviewed periodically to reflect changes in our processing activities, applicable law, or operational practices. Updates may also occur in response to regulatory guidance or changes to our service offering. We aim to keep this document accurate and current at all times.
Material changes affecting how your personal data is handled will be communicated through appropriate channels, such as a notice on our platform or direct communication to your registered account. The date of the most recent revision is always indicated at the top of this policy. Continued use of our platform following an update constitutes acceptance of the revised terms.
10. Contact information
Questions regarding this policy, or requests relating to your personal data, can be directed to our dedicated support channels available through your account dashboard. Our team is trained to handle data protection enquiries in accordance with our obligations under GDPR and will respond within the applicable statutory timeframes.
We are licensed and regulated by the Curaçao Gaming Authority under Licence No. OGL/2024/758/0228. Our commitment to data protection forms part of our broader regulatory compliance as a licensed operator.
Responsible gambling
Gambling should always remain an enjoyable form of entertainment. If you feel that your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. We encourage all players to gamble responsibly and to make use of the account controls available through our platform.
Our services are intended exclusively for individuals aged 18 and over.