Contact and Support
How do we get in touch with your support team?
Questions come up at every stage of the player journey, from registration through to withdrawals. Our support team is available through live chat and email, and we aim to resolve most queries during the first interaction.
What hours is support available?
Players in the United Kingdom use our platform at all hours, so our assistance needs to match that pattern. Our team operates around the clock, meaning a query raised late at night receives the same attention as one raised during the day.
Do you offer live chat?
Live chat exists because it's the fastest route to a resolution for most account or payment questions. We staff this channel continuously, and a typical conversation starts within a couple of minutes of you submitting your message.
How long does it take to get a response by email?
Email suits more detailed queries, particularly ones involving documents or account history. Our support team reviews submissions in the order received and responds within 24 hours in the vast majority of cases.
Can we request support in languages other than English?
Our player base in the United Kingdom is primarily English-speaking, so our live support is delivered in English. Written queries can still be submitted in other languages where needed, and our team will do its best to assist.
Casino Games and Fairness
How do you make sure games are fair?
Fairness is built into the software itself rather than added afterwards. Every game on our platform runs on certified random number generation, and the outcomes are independently tested before they go live.
Which game providers do you work with?
Our library brings together dozens of established studios, each contributing titles across slots, table games, and specialty formats. This range means players can move between providers without leaving our platform, comparing styles and mechanics as they go.
Can we check the RTP of a game before playing?
RTP figures matter to players who want to understand long-term payout behaviour. Each game on our site displays its return-to-player percentage within the information panel, usually accessible from the game's paytable or rules screen.
Are the games tested independently?
Independent testing gives players confidence that outcomes aren't manipulated. Our game providers submit their titles to accredited testing laboratories, and these results form part of the certification process before any game reaches our platform.
Do new games get added regularly?
Our catalogue grows because providers release new titles throughout the year. We add fresh games on a rolling basis, so returning players will usually find something new since their last visit.
Payments, Deposits and Withdrawals
Which payment methods can we use?
Players expect a choice of payment options that suit their habits. We support major cards, e-wallets, and several bank transfer options, giving UK players flexibility for both deposits and withdrawals.
How long do withdrawals take to process?
Withdrawal speed depends partly on the method chosen and partly on verification status. E-wallet withdrawals are typically processed within 24 hours, while card and bank transfers can take a few additional business days to clear.
Is there a minimum deposit amount?
Minimum deposit limits exist to keep transaction processing efficient for everyone. Our standard minimum deposit sits at £10, though this can vary slightly depending on the payment method selected.
Do you charge fees on transactions?
We don't apply our own fees on deposits or withdrawals. That said, your bank or payment provider may apply charges on their end, so it's worth checking with them directly if you're unsure.
What currency do you use for UK accounts?
Accounts registered in the United Kingdom operate in pounds sterling. This applies to deposits, withdrawals, and bonus terms, so there's no currency conversion to worry about when playing on our platform.
Bonuses and Promotions
What welcome bonus is available?
New players naturally want to understand what's on offer before signing up. Our welcome package typically includes a deposit match plus free spins, with specific details displayed on our promotions page at the time of registration.
What are wagering requirements?
Wagering requirements determine how many times a bonus amount must be played through before any winnings become withdrawable. Our terms set this out clearly for each promotion, and we recommend reading them before opting in.
Do bonuses expire?
Bonus codes and promotional credits carry a validity window to keep offers relevant. Most of our bonuses expire within 30 days of activation, and any unused portion is removed from the account once that period ends.
Can we use multiple bonuses at once?
Running several bonuses simultaneously can complicate wagering tracking, so we generally require one active bonus at a time. Once the current offer is cleared or forfeited, a new one can be activated from your account.
How do we know which games count towards wagering?
Not every game contributes equally to bonus wagering. Our promotional terms list contribution percentages by game category, and this breakdown is available on the bonus details page before you opt in.
Technical Assistance
What do we do if the site won't load?
Loading issues are usually connection-related rather than platform-wide. We suggest refreshing the page or clearing your browser cache first, and if the problem continues, our support team can check for any service disruption on our end.
Why do games sometimes freeze or lag?
Game performance depends heavily on internet stability and device capability. Switching to a stronger connection or closing other active applications usually resolves lag, and our technical team is on hand if the issue persists across sessions.
Which browsers and devices are supported?
Compatibility affects how smoothly our games run across different setups. Our platform works on all current versions of major browsers including Chrome, Safari, and Firefox, across both desktop and mobile devices.
What if a deposit doesn't reflect in our balance?
Delays between payment confirmation and balance updates do occasionally happen. Most deposits appear instantly, but if yours hasn't after a few minutes, contact our support team with your transaction reference so we can investigate.
Do we need to update our app regularly?
App updates typically include performance fixes and new game additions. We recommend keeping automatic updates switched on, since outdated versions can occasionally cause display or loading errors.
What should we do if we forget our password?
Password resets are handled through a straightforward self-service process. Select the reset option on the login screen, follow the verification steps sent to your registered email, and you'll regain access within minutes.
Account Management
How do we open an account?
Registration takes just a few steps to get started. You'll need to provide your name, date of birth, and contact details, then verify your email address before your account becomes fully active.
Can we have more than one account?
Multiple accounts per player aren't permitted under our terms, primarily to protect bonus fairness and verification accuracy. If duplicate accounts are identified, we may consolidate or restrict them in line with our account policies.
How do we update our personal details?
Keeping account information current matters for both security and payment processing. Changes to your name, address, or contact details can be submitted through your account settings, with some updates requiring supporting documentation.
How do we close or self-exclude our account?
Players can request account closure or self-exclusion at any time through their account settings or by contacting our support team directly. Self-exclusion periods are handled in line with responsible gambling obligations and cannot be reversed before the chosen period ends.
What happens to our account if it's inactive for a long time?
Extended inactivity can affect account status over time. Accounts left dormant for a prolonged period may be flagged for verification before further transactions, simply to confirm the account owner's identity and security.
Live Casino Games
What live casino games do you offer?
Live tables bring the atmosphere of a physical casino floor straight to your screen. Our live selection includes roulette, blackjack, baccarat, and a range of game show style titles streamed in real time.
Are live dealers real people?
Authenticity is the whole point of live casino gaming. Every dealer streaming on our platform is a trained professional operating from a licensed studio, with no automated outcomes involved in the gameplay itself.
Can we chat with the dealer during a live game?
Interaction adds to the experience for many players. Most of our live tables include a chat function, allowing you to speak with the dealer and other players while the game continues around you.
Is live casino available on mobile?
Mobile compatibility was a priority when building out this section of our platform. Our live games stream smoothly on mobile browsers, so you can join a table from your phone or tablet without downloading any separate application.
Are stakes different on live tables compared to standard games?
Live tables often carry different minimum and maximum limits than their automated counterparts, largely due to studio and dealer costs. These limits are displayed clearly on each table before you join, so there are no surprises once you're seated.
Responsible Gambling and Licensing
We operate under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/758/0228, and we're committed to providing a safe, transparent environment for every player on our platform. Gambling should stay enjoyable, and we provide tools including deposit limits, time-outs, and self-exclusion to help players stay in control.
If gambling is becoming a concern for you or someone close to you, free and confidential support is available through the National Gambling Helpline on 0808 8020 133.
Our platform is intended for players aged 18 and over only.